ABC Online Order System

Create a swimlane flowchart. Use Excel to draw your flowchart. It is best to begin by

writing out each step in the process as an input, output and process before drawing

your flowchart.

Web Sales

The process begins when a customer submits an order to the Active Bicycle Company

$($ABC$)$ through an online form via a web browser. The customer supplies his$/$her name,

address, e$-$mail address, and the bicycle they desire.

The order is received by the sales department at ABC and processed by a system which

appends an ID number to the order.

The numbered order is sent to the accounting department where it is checked along

with the customer master file to ensure that the customer$$s credit is acceptable $($you

assume the customer$$s credit is ok$).$ Assuming the credit is fine, the system generates a

two$-$part invoice, a stock release form and a two$-$part packing slip form. The stock

release form is sent to the warehouse department and the two$-$part packing slip and

one copy of the invoice are sent to the shipping department.

In the warehouse, the stock release form arrives and its contents are used to fill the

order. Assuming there is enough stock $($you can make this assumption$),$ the bicycle is

loaded into a special box for shipping, with added protection so it will not be damaged.

The stock release form is used to update the inventory file by inputting the data into the

inventory management program. The warehouse clerk also has to fill out a form $($by

hand$)$ that is called the shipping certificate. He takes the information from the stock

release form and manually fills out the shipping certificate which is sent to accounting

for a further check that the items are being released from the warehouse. The items are

then sent to shipping for transportation to the customer.

In the shipping department, the two$-$part packing slip is used to update the shipping file.

One copy of the packing slip is placed in the shipping department$$s file cabinet and one

is sent with the goods.

Back in the accounting department, the shipping certificate is inputted to the accounting

program which automatically updates the accounting database. The invoice is also used

in the accounting program to update the accounting database. Both the shipping

certificate and the invoice are filed in the accounting office.

Use the following swimlanes to create this flowchart: Sales, Accounting, Warehouse,

Shipping. Record each document and its flow through the system.