Access the book IT Strategy & Innovation (4th edition), by James D. McKeen and Heather A. Smith and read the mini case titled: IT Investment at North American Financial at the end of Section 1 in the book and answer each of the following below:

Link to book: https://platform.virdocs.com/r/s/0/doc/420793/sp/17833970/mi/59430722/

1. Describe the Background & Overview of the Case

2. Describe the key stakeholders in this case (Or in other words, the key players)

3. Describe the Industry

4. Describe the problem(s) that need to be solved in this case (The issue to grapple with)