Question: According to the expectancy / disconfirmation theory, when performance perceptions are more beneficial than what was expected, q , occurs. positive expectation positive disconfirmation negative

According to the expectancy/disconfirmation theory, when performance perceptions are more beneficial than what was expected, q, occurs.
positive expectation
positive disconfirmation
negative expectation
neutral disconfirmation
negative disconfirmation
According to the expectancy/disconfirmation theory, when performance perceptions are more beneficial

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