Question: QUESTION 1 5 According to the expectancy / disconfirmation theory, when performance perceptions exceed what was expected, _ _ _ _ _ occurs. a .

QUESTION 15
According to the expectancy/disconfirmation theory, when performance perceptions exceed what was expected, _____ occurs.
a.
negative disconfirmation
b.
negative expectation
c.
positive disconfirmation
d.
positive expectation

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