Question: According to the expectancy/disconfirmation theory, when performance perceptions are more beneficial than what was expected, _____ occurs. Select one: a. positive disconfirmation b. negative disconfirmation

According to the expectancy/disconfirmation theory, when performance perceptions are more beneficial than what was expected, _____ occurs.

Select one: a. positive disconfirmation b. negative disconfirmation c. negative expectation d. positive expectation

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