Question: According to the gap model, the term _____ refers to the outcome of the production process and what is delivered to the customer. Group of

According to the gap model, the term _____ refers to the outcome of the production process and what is delivered to the customer.

Group of answer choices

satisfier

actual quality

delighter

expected quality

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

1 . The production of services typically requires a lower degree of customization than does manufacturing. a . True b . False right 2 . High quality of products is itself an important source of...

Q:

21. The Kano model of customer requirements uses the term satisfiers to refer to the a. basic requirements that are generally not stated by a customer but are assumed as a given. b. requirements that...

Q:

According to the gap model, which term refers to the outcome of the production process and what is delivered to the customer? Expected quality Delighter Satisfier Actual quality

Q:

According to the gap model, the term refers to the outcome of the production process and what is delivered to the customer. A . expected quality B . delighter C . satisfier D . actual quality

Q:

Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence? Product perspective Transcendent perspective Value perspective Manufacturing...

Q:

Question 2 According to the gap model, the term A . expected quality B . delighter refers to the outcome of the production process and what is delivered to the customer. C . satisfier D . actual...

Q:

Question 2 According to the gap model, the term A . expected quality B . delighter refers to the outcome of the production process and what is delivered to the customer. C . satisfier D . actual...

Q:

Researching changing consumer needs and desires for airline travel is a key aspect of American Airlines' business plan. Which of the following HR planning activities BEST supports this practice?...

Q:

American airlines case Researching changing consumer needs and desires for airline travel is a key aspect of American Airlines' business plan. Which of the following HR planning activities BEST...

Q:

Explain the importance of Strategic Capacity Planning that King James Food Processors Production and Operation Managers need to consider for the demand requirement into the Canadian market. Discuss...

Q:

Sprint Nextel is one of the largest digital wireless service providers in the United States. In a recent year, it had approximately 41.5 million direct subscribers (accounts) that generated revenue...

Q:

In Example 9-6 we described how the spring-like effect in a golf club could be determined by measuring the coefficient of restitution (the ratio of the outbound velocity to the inbound velocity of a...

Q:

Paige Turner was a successful surgeon. She had performed so many surgeries that other doctors nicknamed his skillset the PT . Dr . Turner like so many others thought it could never happen to me . Her...

Q:

What is an example of constructive feedback? provide reference