Question: According to the gap model, which term refers to the outcome of the production process and what is delivered to the customer? Expected quality Delighter

According to the gap model, which term refers to the outcome of the production process and what is delivered to the customer?
Expected quality
Delighter
Satisfier
Actual quality

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

According to the gap model, the term refers to the outcome of the production process and what is delivered to the customer. A . expected quality B . delighter C . satisfier D . actual quality

Q:

Please help with the assigned discussion. The hyperlinks are attached. MY COMPANY IS WALMART Assigned Discussions: 1. Develop and explain a recommended corporate strategy for the selected company....

Q:

According to the gap model, the term _____ refers to the outcome of the production process and what is delivered to the customer. Group of answer choices satisfier actual quality delighter expected...

Q:

According to the gap model, which term refers to the true needs and requirements of a customer? Actual quality Delighters Expected quality Exciters

Q:

Question 2 7 According to the gap model, which term refers to the true needs and requirements of a customer? Actual quality Delighters Expected quality Exciters

Q:

Question 2 According to the gap model, the term A . expected quality B . delighter refers to the outcome of the production process and what is delivered to the customer. C . satisfier D . actual...

Q:

Question 2 According to the gap model, the term A . expected quality B . delighter refers to the outcome of the production process and what is delivered to the customer. C . satisfier D . actual...

Q:

refers to the outcome of the production process and what is delivered to the customer. Select one: a . expected quality b . delighter c . satisfier d . actual quality Clear my choice

Q:

17. Which of the following statements regarding customer-focused organizations is most likely true? a. They make it easy for customers to conduct business. b. They do not encourage customer...

Q:

1. The term "customer engagement" refers to a. customers involvement in the early design and improvement of products. b. customers investment in or commitment to a brand and product offerings. c....

Q:

Aristotle propounded three elements of persuasion. But some scholars have also observed that persuasion is Communication;and that the latter is also selling. From Aristotle's point of view on...

Q:

Refer to Exercise 9.14. Do these data support the claim that the mean monthly rent for a two-bedroom apartment differs from 775 dollars? Take = .05.

Q:

Badges of Fraud include: Question 1 6 options: The failure to make estimate tax payments. Dealing in cash. The failure to file a tax return. All of these are examples of Badges of Fraud. The filing...

Q:

The annual demand for an item is 1,700 units. The order cost is $7. Unit cost is $8 and the unit holding cost per year is 18% of the item's value. The order quantity is 125 units. What are the total...