Question: Question 2 According to the gap model, the term A . expected quality B . delighter refers to the outcome of the production process and

Question 2
According to the gap model, the term
A. expected quality
B. delighter
refers to the outcome of the production process and what is delivered to the customer.
C. satisfier
D. actual quality
Question 2 According to the gap model, the term A. expected

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