ACST is a software and app developer which specialises in providing support technologies to multi$-$

store businesses in the food industry, in particular caf$$ chains and franchise takeaway food venues

$($e$.$g$.,$ sandwich or kebab shops, pre$-$made Oriental takeaways, etc.$),$ that service daytime customers,

in particular during lunch hours. ACST$$s customers distinguish between $$front of house operations$$

and $$kitchen operations$.$ Front of house operations involve selling items that are prepared in advance

$($normally the morning of sale$)$ and placed on display for customers to select when coming into the

business. If a particular item is not on display, it is not available. Due to the busy nature of lunchtime

and cooking items to order, display items are not restocked during the day.

Kitchen operations involve preparing items which are cooked$-$to$-$order and take longer to prepare

$($note: for the purposes of this assignment, you can assume kitchen production has no issues$).$ As

kitchen operations focus on $$fresh$($or perishable$)$ food, the businesses expense the purchase of these

items $($and ingredients if prepared$)$ to Cost of Sales on purchase.

ACST has recently developed a new mobile phone app which enables customers $($of multi$-$store caf$$

chains and takeaway food venues$)$ to pre$-$order items to be collected at a particular time. ACST plans

to sell customized versions of the app to multi$-$store caf$$ chains and takeaway food venues so that

these businesses can promote the app to their customers to help increase sales. The aim of the app is

to provide the right items to the right customer at the right time.

ACST has developed a series of flowcharts outlining how the proposed app$-$supported sales process

will work for its customers and is looking for your feedback on the strengths and weaknesses of the

sales process. Importantly, ACST would like to know what changes should be made before marketing

the app to their customers $($i$.$e$.,$ the multi$-$store caf$$ chains and takeaway food venues$).$ The flowcharts

reflect the sales processes used by all ACST$$s business customers.

To help track the success of this new app ACST wants their customers to establish a separate sales

order data store for mobile sales to track app$-$supported revenue $($i$.$e$.,$ in addition to the normal sales

data store$).$ Each data store should record order number, items sold, and total value of the sale.

Your team has been supplied with the following documentation to conduct your analysis:

Flowchart $1($F$1)$ Ordering via App

Flowchart $2($F$2)$ App Interaction with Food Venue

Flowchart $3($F$3)$ Customer at Food Venue $$ Part I

Flowchart $4($F$4)$ Customer at Food Venue $$ Part II

Your team will assess the strengths and weaknesses of the sales process proposed by ACST. Based on

this assessment you will make recommendations.

a$)$ A short team and project introduction $($weight: $1)$

b$)$ An assessment of the strengths $($weight: $2)$ and weaknesses $($weight: $5)$ of ACST$$s

proposed process.

This part of the presentation will assess the extent to which ACST$$s proposed process

achieves its primary goal$($s$)$ and process$-$related information quality goals $($i$.$e$.,$ validity,

accuracy, and completeness$),$ incl. any potential impacts on ACST$$s customers$$ financial

statements. Explanations to support your assessment need to be provided.

c$)$ Recommendations on how ACST$$s proposed process could be redesigned to better

achieve the primary goal$($s$)$ and improve information quality. $($weight: $8)$

Specifically, this part of the presentation will:

i$.$ Briefly describe your recommended changes.

ii$.$ Explain exactly how your recommended changes will alter the operation of the

process and consequently help achieve the operational and information quality

goals $($particularly regarding information provided in ACST$$s customers$$ financial

statements$).$

iii. Discuss the strengths of your recommended process over ACST$$s proposed

process.

iv$.$ Discuss any possible weaknesses in your recommended process.

$2.$ An explanation of how management could measure the success of your recommended changes

in section $1$c$.$ For this part of the assignment, assume the process shown in the flowcharts had

already been implemented $($reason: given that the case describes a $$proposed$$ process there

would not be any historical data for comparing any changes in your recommended KPIs$)($weight:

$4)$

ACCT $90030$ Information, Processes & Control

Semester $1,2024-$ Group Assignment

Specifically, this part of your presentation will:

i$.$ Identify two$*$ appropriate key performance indicators $($KPIs$)$ to assess the

impact of the changes on the process. Please note that this is asking for

measures on your recommendations, not the success of the app. Measures

based on the success of the app will not be considered.

ii$.$ Explain how each of the KPIs would be calculated, and what data will be used,

including how the data would be collected $($if necessary$).$

iii. Explain why these measures are suitable to assess the changes in performance

expected as a result of your recommendations.