Active listening is important for effective team communication. Based on the four steps of active listening, which scenario is the best example of active listening?

Select one:

a. Nicola told Mireia that the new guy gives her the creeps. Mireia replied, "Well then, why don't you just avoid him?" Nicola replied, "I am doing my best to avoid him, but we are in the same office." Mireia replied, "Yeah, that is tough." Nicola asks, "Does he give you the creeps?" Mireia replied, "Honestly, I think he is handsome. I think you should talk to him and see if you change your opinion about him." Nicola said, "I guess you're right." Mireia said, "When you talk to him, find out if he is single."

b. Nicola told Mireia that the new guy gives her the creeps. Mireia replied, "What do you think it is about him that gives you the creeps?" Nicola said, "I don't know. I think it is his eyes." Mireia replied, "Yeah, I can see that he has squinty eyes." Nicola said something, but Mireia did not hear what she said because Mireia was reading a text.

c. Nicola told Mireia that the new guy gives her the creeps. Mireia replied, "What do you think it is about him that gives you the creeps?" Nicola said, "I don't know. I think it is his eyes." Mireia replied, "So you think it is something about his eyes that gives you the creeps? Has he said anything to you?" Nicola replied, "No. I have not spoken to him." Mireia said, "I understand. You know how people look a certain way, and then you get to know them, and they look completely different. Maybe if you speak with him, you will find that he is a nice guy and you will feel better around him. Would you like me to approach him with you?" Nicola replied, "Yes." Mireia said, "OK, I will approach him with you during break. I will start the conversation, and let's see if that helps you not feel the creeps around him."

d. Nicola told Mireia that the new guy gives her the creeps. Mireia replied, "What do you think it is about him that gives you the creeps?" Nicola said, "I don't know. I think it is his eyes." Mireia replied, "That is silly. Has he said anything to you?" Nicola replied, "No. I have not spoken to him." Mireia said, "I don't think it is fair for you to pass judgment on the guy if you have not met him. Go talk to him." Nicola said, "I guess you are right. I will find an opportunity to talk with him."

Anya is responsible for contracting a janitorial service. She conducts research and decides to contract with Dirty Janitorial to clean their office after hours. Ashely has trust in Dirty Janitorial based on _____.

Select one:

a. Competence

b. Identity

c. Calculus

d. Default