Question: Activities 1 Explain how quality has moved beyond technical issues such as reliability, inspection and process control in manufacturing 2 provide specific examples of how

Activities 1 Explain how quality has moved beyond

Activities 1 Explain how quality has moved beyond technical issues such as reliability, inspection and process control in manufacturing 2 provide specific examples of how the difference between manufacturing and service organizations are evident in a school or hospital 3 The Nightmare on Telecom street P87 -Summarize the service failures associated with this experience -What might the travel agency do to improve its customers service experience? 45

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Explain how quality has moved beyond technical issues such as reliability, inspection and process control in manufacturing

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