Adapting to the Task and Audience

Adapting your message to the task and audience requires empathy, which means putting yourself in the other person$$s shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.

Read the following message, and determine if it is sender focused or audience focused.

Your satisfaction is important to us$.$ Please share your thoughts and comments on how we can improve your dining experience.

Is the preceding message sender focused or audience focused?

Sender focused

Audience focused

Which of the following selections effectively use the $$you$$ view. Check all that apply.

I$$m requesting that all of our valued customers complete the customer satisfaction survey.

We know you enjoyed your online shopping experience and will want to tell all your friends about it$.$

Thank you for your letter regarding your CRB$2$ home entertainment center.

You are invited to take advantage of our professional development workshops.

Which one of the following selections uses a conversational but professional tone?

Due to increasingly present vicissitudes in the market, this writer will be employing several corrective actions.

GR$8$ news. The hag in marketing got fired.

Janice, please implement the solution we discussed last week.

Determine which sentence has achieved a casual, yet professional tone.

Please verify the data in the report, paying special attention to page three.

Dude, this report is so lame. Page three is a mess. Did you do any research at all?