Question: 4. Adapting to the Task and Audience Adapting your message to the task and audience requires empathy, which means putting yourself in the other persons
4. Adapting to the Task and Audience
Adapting your message to the task and audience requires empathy, which means putting yourself in the other persons shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.
Read the following message, and determine if it is sender focused or audience focused.
Your satisfaction is important to us. Please share your thoughts and comments on how we can improve your dining experience.
Is the preceding message sender focused or audience focused?
Audience focused
Sender focused
Which of the following selections effectively use the you view. Check all that apply.
Your name will be automatically entered in the raffle if you attend the annual company BBQ.
We received your letter regarding your CRB2 home entertainment center.
We will ship your order on Saturday. Thank you for shopping with us.
Your satisfaction is important to us. Please complete the customer satisfaction survey.
Which one of the following selections uses a conversational but professional tone?
Janice, it is recommended by the undersigned that you install a particular mechanism utilizing a matrix-based structural approach to measure previously identified performance outcomes.
Hell be so ticked off that she scored that account.
We will be implementing new performance measures.
Determine which sentence has achieved a casual, yet professional tone.
The affected party cannot process the order indicated below until sizes are indicated.
We will send your order as soon as we have confirmed the sizes you need.
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
