Question: 4. Adapting to the Task and Audience Adapting your message to the task and audience requires empathy, which means putting yourself in the other persons

4. Adapting to the Task and Audience

Adapting your message to the task and audience requires empathy, which means putting yourself in the other persons shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.

Read the following message, and determine if it is sender focused or audience focused.

We want you to come back. If you are satisfied, youll come back, and we will continue to be profitable. Tell us about your experience, so we can be the best.

Is the preceding message sender focused or audience focused?

Audience focused

Sender focused

Which of the following selections effectively use the you view. Check all that apply.

We received your letter regarding your CRB2 home entertainment center.

Your satisfaction is important to us. Please complete the customer satisfaction survey.

We will ship your order on Saturday. Thank you for shopping with us.

Your name will be automatically entered in the raffle if you attend the annual company BBQ.

Which one of the following selections uses a conversational but professional tone?

We will be implementing new performance measures.

Hell be so ticked off that she scored that account.

Janice, it is recommended by the undersigned that you install a particular mechanism utilizing a matrix-based structural approach to measure previously identified performance outcomes.

Determine which sentence has achieved a casual, yet professional tone.

There are errors in this report again. Please get to my office ASAP to discuss how to fix them!

Lets meet at 1:00 today to review the report.

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