Question: Advances in technology: Question 1 8 Answer a . have failed to change the level of customer interaction with an organization. b . have had
Advances in technology:
Question Answer
a
have failed to change the level of customer interaction with an organization.
b
have had only a limited impact on services.
c
have had a dramatic impact on customer interaction with services and with products.
d
have impacted the manufacturing sector only
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