After graduating with a degree in operations management from CSUS, Joan found her job of a lifetime at Arctic Savings of Nome, Alaska, and she was put in charge of operations. A memo from her assistant, Dave, a classmate of hers at CSUS, dealt with waiting lines at ATMs. Recently, I heard customer complaints of intolerable waiting times at our ATM. I suggest we study the matter further. I would like your approval to hire 50 data collectors to view waiting lines around the state. This entire process should be completed in three weeks at a cost of less than $100,000.- Joan sadly shook her head and thought, "If only Dave had paid more attention in operations class. We can get the information we need directly from the data we already have. Each ATM logs a time entry for the beginning and end of each transaction. Analyze the following data for 1:00pm to 3:00pm and determine the extent of the problem Transaction Begins Transaction Ends 1:00 PM 1:01 PM 1:01 PM 1:03 PM 103 PM 1:10 PM 1:10 PM 1:14 PM 1:14 PM 1:22 PM 1:22 PM 1:23 PM 1:25 PM 1:27 PM 1:30 PM 1:31 PM 1:31 PM 1:33 PM 1:33 PM 1:44 PM 1:44 PM 1:47 PM 1:57 PM 2:02 PM 2.06 PM 2:08 PM 2:08 PM 2:18 PM 2:18 PM 2:21 PM 221 PM 222 PM 2.25 PM 2:28 PM 2:34 PM 2:38 PM 2:38 PM 2:39 PM 2:39 PM 2:41 PM 2:49 PM 2-50 PM 2:55 PM 2:58 PM 1. What is the hourly arrival rate? 2. What is the hourly service rate? 3. What is utilization? 4. What is expected minutes in line? 5. What is expected minutes in process? 6. What is expected minutes in system? 7. What is expected number in line? 8. What is expected number in process? 9. What is expected number in system? 10. How do you know if there's a waiting problem? (paragraph) 11. What should you do about this issue? (paragraph) Previous Next 34 Dashboard Calendar To Do Notifications Inbox