After reading chapter 1 in your textbook, Managing for Quality and Performance Excellence, please answer the review questions below. (due before Sunday 11:59 pm).

You should consider copying the questions into a Word document, add your answer to each question, and upload your file.

1. What factors have contributed to the increased awareness of quality in modern business?
2. Summarize the six quality perspectives described in this chapter.
3. Explain how each major function of a manufacturing system contributes to total quality.
4. How does quality support the achievement of competitive advantage?