Question: After reading Chapter 1 (organizational effectiveness versus efficiency ), think about Toyota's highly publicized safety problems by reading on line articles about Toyota. One observer

After reading Chapter 1 (organizational effectiveness versus efficiency), think about Toyota's highly publicized safety problems by reading on line articles about Toyota. One observer said that a goal of efficiency had taken precedent over a goal of quality within Toyota. Do you think managers can improve both efficiency and effectiveness simultaneously? How do you think Toyota's leaders should respond to the safety situation?

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