After their conflict resolution process was completed, Hugh said, "I think we've just shown that members of this office can all work together when the stakes are high enough. What can we do to keep the stakes from getting so high again, though? How can we all prevent conflicts like this in future?"

Philip said, "Well, the first time I heard about the new policy was when you announced it to me$,$ and I knew nothing about the clerks' contract. In fact, other than Amy, I don't know much about any of the clerks. And Hugh, my only contact with you is the company picnic every year; I didn't know how to ask you for clarification or support."

Amy added, "Yeah, with us in the office and the drivers in the garage, we don't really feel much connection to each other a lot of the time. And I$\text{'}$m sure there are issues that come up that don't get addressed because we're not in good communication."

Hugh said, "Well, maybe we'll start some cross$-$training to make sure that therfare more people able to help out if there's another paperwork problem. Or at least maybe we can create a joint break room so that we all talk to each other more. And I'll clear time each week to have a meeting with both unions to see how things are proceeding. That's a start."

Select the statement that provides a possible solution related to the company's channels of communication.

"Yeah, with us in the office and the drivers in the garage, we don't really feel much connection to each other a lot of the time."