After you read case study 13.1 (p. 338) "Disaster in Aisle Three" answer the 3 questions at the end of the case study.

Lamberton. Human Relations (p. 338). McGraw-Hill Education. Kindle Edition.

case study 13.1 Disaster in Aisle Three Carmine DeLuccio worked at a large health food store. One morning he saw a customer push- ing an overloaded shopping cart down the aisle. The customer couldn't see where she was going because the merchandise in her cart obstructed her view. Carmine looked away just long enough to help another customer with a small purchase. As he looked back up, the loaded cart struck a large display of bottled fruit juices. The crash was deafening; broken glass and juice lled the aisle. Mrs. Raye, the customer, was very upset. She immediately blamed the store for her problem and shouted, \"What a stupid place to stick a break- able display! And if you didn't have such tiny shop- ping carts, I wouldn't have to load this one up so high!\" A small crowd of customers began to gather around her as she continued to shout. Carmine's boss, Ann Camilla, was out of the store, and the assistant manager had called in sick that morning. Carmine was alone, and he alone had to decide what to do. As he walked toward this disaster scene, Carmine kept repeating to himself his boss's favorite saying, \"The customer is always right. The customer is always right.\" Case Study Questions 1. What should Carmine say to Mrs. Raye? Why? 2. What should he do, and in what order? 3. What should Carmine say to the other custom- ers who ask questions such as \"What happened over there, anyway?\