After you read case study 13.1 (p. 338) "Disaster in Aisle Three" answer the 3 questions at the end of the case study.

Lamberton. Human Relations (p. 338). McGraw-Hill Education. Kindle Edition.

case study 13.1 Disaster in Aisle Three Carm armine DeLuccio worked at a large health food Carmine's boss, Ann Camilla, was out of the store. One morning he saw a customer push- store, and the assistant manager had called in sick ing an overloaded shopping cart down the aisle. that morning. Carmine was alone, and he alone The customer couldn't see where she was going had to decide what to do. As he walked toward this because the merchandise in her cart obstructed disaster scene, Carmine kept repeating to himself her view. Carmine looked away just long enough his boss's favorite saying, The customer is always to help another customer with a small purchase. right. The customer is always right. As he looked back up, the loaded cart struck a large display of bottled fruit juices. The crash was Case Study Questions deafening; broken glass and juice filled the aisle. 1. What should Carmine say to Mrs. Raye? Why? Mrs. Raye, the customer, was very upset. She immediately blamed the store for her problem 2. What should he do, and in what order? and shouted, What a stupid place to stick a break 3. What should Carmine say to the other custom- able display! And if you didn't have such tiny shop ers who ask questions such as What happened ping carts, I wouldn't have to load this one up so over there, anyway? high! A small crowd of customers began to gather around her as she continued to shout