all case study ( 250-300) words only

CASE STUDY 3 Muhibbah Ent. chooses "Drag and Drog Games for technical training next week. This type of training is suitable with the nature of this profession. As a repairman, this method will allow trainee to drag and drop parts into the right spot on a copier. There are indicators or signals that will alert the trainee on certain position whether he or she is in the right position or point. Complete with buzzer sounds and different light flash make the trainee more careful in making decision. It requires critical thinking and a good imagination. From assessment given, Workers who played the game showed a 5 percent to 8 percent improvement in their training scores compared with traditional training techniques using manuals, says Mr. Mulham, who trains technical support staff at Muhibbah Ent. It is satisfactory. However, this month, the company will come up with a new training method. It is developed to help teach customer service workers to be more empathetic. The objectives of the training are to use the art of persuasion to sell products, simulate a store and to be creative in entertaining customers. Mr. Riyadh, Director of Muhibbah Ent, wishes to have successful outcomes in the form of performance and profit. QUESTION 3 1. Can Drag and Drop game be applicable to customer service job? Justify your answer. (2 marks) 2. In the context, suggest two (2) relevant training methods, and justify your suggestions. (4 marks) 3. Prepare two (2) learning outcomes for each of your suggested relevant training methods (in Question 2) (4 marks) (Total:10 marks)