Amy explained to Daniel some of her issues around dealing with Carl. "I don't think Carl's a bad

man necessarily, but I think he's really bigoted and judgmental. He seems to mistrust anyone who

isn't just like him; he's biased based on race, class, and gender. When he says ignorant and hurtful

things, I just get so angry that I want to fight with him."

Daniel said, "Okay. I hear that Carl's view of the world and yours don't fit together well, and that's

very frustrating to you. Right?" Amy nodded. "Well," Daniel continued, "There are a lot of tools that I

can introduce you to that will help you to communicate with Carl effectively, Let's take some time to

go over a few ways to listen actively and stay calm."

After Daniel and Amy went over several confilict resolution techniques, Amy said, "Thank you. Im

going to go talk to Carl."

Daniel said, "Before you talk to Carl, I$\text{'}$d suggest that you take some time to think about your

approach. Consider where and when would be the best time to talk, and how you might want to

start the conversation. lits important to get off on the right foot."

Daniel and Amy have been working through the different stages of confilict consulting. Select the

statement that relates to the skills building stage.

"When he says ignorant and hurtful things, I just get so angry that I want to fight

with him."

II don't think Carl's a bad man necessarily, but I think he's really bigoted and

judgmental."