Question: An 8 hour tech support shift (1.5 hour breaks) handled 50 requests despite a 10 minute network crash. If the value added response time is

An 8 hour tech support shift (1.5 hour breaks)

An 8 hour tech support shift (1.5 hour breaks) handled 50 requests despite a 10 minute network crash. If the value added response time is 5 min, with 1/420 error rate, calculate the Overall Equipment Effectiveness (OEE). Show all work: (10 points)

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