Question: An 8 step banking process averages 2 0 minute transactions. Only 6 steps are value added, taking 1 2 minutes to complete. Process cyde efficiency

An 8 step banking process averages 20 minute transactions. Only 6 steps are value added, taking 12 minutes to complete. Process cyde efficiency & velocity for 3 customers in queue are: 72% and 3 steps/hour 20% and 6

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