QUESTION 44 An a step banking process averages 20 minute transactions. Only 5 steps we value added, taking 12 minutes to complete. Proces cycle officiency & velocity for customers in quove are 72% and 3 steps/hour O 30% and step/hour 80% and 5 steps hour O 30% and 7.5 stops hour QUESTION 45 OFAT design cannot study interaction effect True False QUESTION 16 Operational procedures, as a method of process control: O is not subject to human error. O is not repeatable as automated controls. O cannot be used unless the organization is ISO certified. All of the above