QUESTION $7$

An $8$ step banking process averages $30$ minute transactions. Only $6$ steps are value added, taking $12$ minutes to complete. Process cycle efficiency & velocity for $3$ customers in queue are:

$30\%$ and $9$ steps$/$hour

$80\%$ and $5$ steps$/$hour

$13\%$ and $4$ steps$/$hour

$20\%$ and $6$ steps$/$hour