An agent successfully solves a case by using a knowledge article.

The agent plans to add a resolution to the case. The agent must ensure that the Phone to Case Process is completed.

You need to describe the steps the agent should take.

Which two steps should you describe to the agent? Each correct answer presents part of the solution.

Select all answers that apply.

Link the knowledge article.

Resolve the case and enter a Resolution.

Enter the Resolution on the Case form.

Set the process to Close and finish the process.

Advance to the Resolve stage and finish the process.