Question: An appliance maker has been experiencing delivery issues with several of its parts suppliers. The company wants to develop a formal approach for assessing supplier

An appliance maker has been experiencing delivery issues with several of its parts suppliers. The company wants to develop a formal approach for assessing supplier performance. Which of the following would serve as a reasonable metric for evaluating delivery-related performance? Percentage of shipments arriving within 2 days of the promised date Time to respond to a formal customer complaint Annual percentage reduction in unit costs Defects per million parts delivered

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