Question: An e - commerce store selling phone cases is running a loyalty program with points redeemable for discounts. Which customer behaviors might indicate someone is

An e

-

commerce store selling phone cases is running a loyalty program with points redeemable for discounts. Which customer behaviors might indicate someone is a loyal customer who has progressed beyond the ACTION stage of the funnel?

Check All That Apply

Regularly browsing new phone case arrivals on the website

Making repeat purchases from the store

Leaving negative feedback about a recent phone case purchase

Clicking on targeted ads for phone cases from other online stores

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