Question: An e - commerce website has received some complaints on packaging errors. Managers ask the shipping and handling department to monitor the shipping process and
An ecommerce website has received some complaints on packaging errors. Managers ask the
shipping and handling department to monitor the shipping process and make sure of the quality in
their process. To monitor the process, for consecutive weeks, they look into the first shipments
and count the number of packaging errors as shown in table below. A package either had an error or
had no errors. The table below shows the number of packages with errors in a given week.
Construct a twosigma limit control chart to show whether the shipping process in this ecommerce
firm needs any improvement or performs at an acceptable level. Round your answer to three
decimal places.
Upper Control Limit
Lower Control Limit
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