Question: An e - commerce website has received some complaints on packaging errors. Managers ask the shipping and handling department to monitor the shipping process and
An ecommerce website has received some complaints on packaging errors. Managers ask the shipping and handling department to monitor the shipping process and make sure of the quality in their process. To monitor the process, for consecutive weeks, they look into the first shipments and count the number of packaging errors as shown in table below:
Week
Number of packaging errors
Construct a twosigma limit control chart to show whether the shipping process in this ecommerce firm needs any improvement or performs at an acceptable level.
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