Question: An engineer has been assigned a task to reduce the variability associated with the processing of customers at a 2 4 / 7 emergency clinic

An engineer has been assigned a task to reduce the variability associated with the processing of customers at a 24/7 emergency clinic supporting the lower east-side of Houston.
Identify at least 3-ways (for each) to:
[a] reduce the patient arrival variability
[b] reduce the patient processing variability once the patient has arrived at the clinic.

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