Question: An indirect delivery system typically involves ________. Question 45 options: 1) face-to-face interaction between employees and customers 2) a hands-off self-service approach to customers 3)

An indirect delivery system typically involves ________. Question 45 options: 1) face-to-face interaction between employees and customers 2) a hands-off self-service approach to customers 3) extensive customer contact throughout the interaction. 4) a more caring customer service approach than a direct delivery system

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