An indirect delivery system typically involves________Blank. extensive customer contact throughout the interaction. a hands-off self-service approach to customers face-to-face interaction between employees and customers a more caring customer service approach than a direct delivery systemTo meet the expectations of customers, customer service professionals should________Blank. try to mask their feelings of anger, frustration, and pressure when dealing with customers. involve customers in situations that are out of their control. always use "they" language when dealing with customers. focus on attracting new customers rather than trying to retain existing customers