Question: Ana is preparing a new training class for IT profe sionals. The class is called Why Can't They Ask Me for What They Need? and

Ana is preparing a new training class for IT profe sionals. The class is called Why Can't They Ask Me for What They Need? and it is designed to give IT workers better customer service skills. What HR function is Ana performing?

Risk management

HR strategy and planning

Employee and labor relations

Talent management and development

Ana is preparing a new training class for IT profe sionals.

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