Question: Kyoko is preparing a new training class for IT professionals. The class is called Why Can't They Ask Me for What They Need? and it

Kyoko is preparing a new training class for IT professionals. The class is called Why Can't They Ask Me for What They Need? and it is designed to give IT workers better customer service skills. What HR function is Kyoko performing?

HR strategy and planning

Talent management and development

Employee and labor relations

Risk management

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