Question: Analyze T-Mobile services based on the Customer Services Design Matrix shown below. 8-5 Service-System Design Matrix Exhibit 7.6 Degree of customer server contact Buffered core

Analyze T-Mobile services based on the Customer Services Design Matrix shown below.

8-5 Service-System Design Matrix Exhibit 7.6 Degree of customer server contact Buffered core (none) Permeable system (some) Reactive system (much) High Low Face-to-face total customization Face-to-face loose specs Face-to-face tight specs Sales Opportunity Production Efficiency Phone Intemet & Contact on-site Mail contactechnology Low High

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