answer 5-15

5. What is the Balanced Scorecard and how is it useful? 6. Contrast the terms strategies and tactics. 7. Contrast organization strategy and operations strategy. 8. Explain the term time-based strategies and give three examples. 9. Productivity should be a concern of every business organization. a. How is productivity defined? b. How are productivity measures used? BOB c. Why is productivity important? d. What part of the organization has primary responsibility for productivity? e. How is efficiency different from productivity? 10. List some factors that can affect productivity and some ways that productivity can be improved. 11. It has been said that a typical Japanese automobile manufacturer produces more cars with fewer workers than its U.S. counterpart. What are some possible explanations for this, assuming that U.S. workers are as hardworking as Japanese workers? 12. Boeing's strategy appears to focus on its 777 midsize plane's ability to fly into smaller, nonhub air- ports. Rival European Airbus's strategy appears to focus on large planes. Compare the advantages and disadvantages of these two strategies. 13. Name 10 ways that banks compete for customers. 14. Explain the rationale of an operations strategy that seeks to increase the opportunity for use of technology by reducing variability in processing requirements. 15. Identify two companies that have time-based strategies, and two that have quality-based strategies