answer all parts

Consider the following process map at an insurance firm regarding processing of a medical insurance claim: Task A (Receive complete data from hospital regarding patient and procedure). This takes 15 minutes per claim. There are four agents who each can perform the data collection process. Task B (Adjudication of claim). A legal expert uses policy documents and Federal regulations to assess and ascertain the rightful claim amount, which requires 25 minutes per claim. There are five experts who each can perform the task of adjudication of claims. Task C (Payment). This requires an agent to set up transfer of payment to the hospital, which takes 10 minuts per claim. There are three agents assigned to take care of this step of the process. Based on the details outlined above, please answer the following three question. Q15: What is processing capacity (in terms of claims per hour) of this insurance company? Please enter only the numeric value below Q17: Despite this additional step, the firm has continued to receive a high number of complaints regarding settlements of claims. To improve the quality of service further, the manager decides to send the highest possible percentage of claims through the random evaluation step, such that the rate of processed claims does not face any adverse impact. What should be this new percentage? [1 point] [OPTIONAL] Please briefly describe your solution steps for the insurance claim process related questions above. Q16: An Additional Step: To cap the number of instances a processed claim is challenged by the hospital or the patient, the insurance firm has hired an expert to randomly evaluate 10% of the processed claims once the transfer payment has been set up (i.e., upon completion of Tasks A, B, and C). This expert takes 40 minutes to evaluate the claim and make any adjustments, if needed. What is processing capacity (in terms of claims per hour) of this insurance company now? Please enter only the numeric value below [1 point] Q17: Despite this additional step, the firm has continued to receive a high number of complaints regarding settlements of claims. To improve the quality of service further, the manager decides to send the highest possible percentage of claims through the random evaluation step, such that the rate of processed claims does not face any adverse impact. What sheuld be this new percentage