Question: Answer all questions in this section. Define communication as used in negotiation and conflict management. (2marks) Explain the principle of good faith in negotiation. (2

Answer all questions in this section.

  1. Define communication as used in negotiation and conflict management. (2marks)

  1. Explain the principle of good faith in negotiation. (2 marks)

  1. State two potential roles of media in conflict management. (2 marks)

4. Analyse situations in which avoiding and competing conflict management strategies can be used. (4 marks)

5. With the aid of examples explain the importance of conflict management. (5 marks)

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