Question: SECTION C SHORT ANSWER QUESTIONS [30 marks] Answer all questions in this section. 1. Define communication as used in negotiation and conflict management. (2marks) 2.

SECTION C SHORT ANSWER QUESTIONS [30 marks]

Answer all questions in this section.

1. Define communication as used in negotiation and conflict management. (2marks)

2. Explain the principle of good faith in negotiation. (2 marks)

3. State two potential roles of media in conflict management. (2 marks)

4. Analyse situations in which avoiding and competing conflict management strategies can be used. (4 marks)

5. With the aid of examples explain the importance of conflict management. (5 marks)

6. Explain the concept of third party intervention in negotiation, focusing on formal methods. (5 marks)

7. Describe the following concepts: a. Dysfunctional outcomes of conflict (5 marks) b. Functional outcomes of conflict

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