Answer ALL the questions. Each question carries one (1) mark. Choose the best alternative answer.

1. _________________ can be regarded as system or a web of rules regulating employment and the way in which people behave at work.

A. Conciliation

B. Discipline

C. Mediation

D. Industrial Relations

2.________________ is any person (containing an apprentice) employed in an industry to do any manual, unskilled, skilled, technical, operational, clerical, or supervisory work for hire or reward.

A. Professional

B. Technician

C. Manager

D. Workman

3.______________action should not be taken without a thorough investigation of the facts and circumstances surrounding the alleged misconduct or poor performance.

A. Strike

B. Disciplinary

C. Lock - out

D. Lay off action