Question: answer and 1 MINIUE 2 Points Question 31 CASE: Noora is a flight attendant cus) for a large airline. She exclusively works for a long

answer and 1 MINIUE 2 Points Question 31 CASE: Noora is a flight attendant cus) for a large airline. She exclusively works for a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Noora has noticed that when dealing with some customers, emotions tend to run higher, and she often feels frustrated. QUESTIONS: 1- What is the concept presented in this case? 2. Define the concept. 10:10:27 AM answer and 1 MINIUE 2 Points Question 31 CASE: Noora is a flight attendant cus) for a large airline. She exclusively works for a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Noora has noticed that when dealing with some customers, emotions tend to run higher, and she often feels frustrated. QUESTIONS: 1- What is the concept presented in this case? 2. Define the concept. 10:10:27 AM

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