Answer each question in as much detail as possible, considering your organisational requirements for each one. SPENCER 1. Within your job role, provide details of the organisational information that is applicable to you. 2. Provide an overview of the information applicable to customers, as applicable to your organisation and/or area of hospitality. 3. What common operational tasks do you need to participate within? 4. What are end of shift procedures and what do you need to do to fulfil these in your role? 5. Explain the roles and responsibilities at your organisation/or within your area of hospitality for the following: Your supervisor or manager Your team members and/or work colleagues. 6. Relay your organisation's policies and procedures for three of the following: Administration and reporting, e.g. completing financial transaction, completing work plans and schedules and work handovers Hygiene, health and safety requirements Security requirements Customer service Complaint handling. Answer each question in as much detail as possible, considering your organisational requirements for each one. SPENCER 1. Within your job role, provide details of the organisational information that is applicable to you. 2. Provide an overview of the information applicable to customers, as applicable to your organisation and/or area of hospitality. 3. What common operational tasks do you need to participate within? 4. What are end of shift procedures and what do you need to do to fulfil these in your role? 5. Explain the roles and responsibilities at your organisation/or within your area of hospitality for the following: Your supervisor or manager Your team members and/or work colleagues. 6. Relay your organisation's policies and procedures for three of the following: Administration and reporting, e.g. completing financial transaction, completing work plans and schedules and work handovers Hygiene, health and safety requirements Security requirements Customer service Complaint handling