answer from (b)? (5 points ) 3. Describe and define the characteristics of the scientific method ? (10 points ) 4. You are a manager of a large telemarketing firm with a reputation for high-quality customer service . Lately complaints have surfaced that an increased number of incoming calls are being misrouted or dropped . Last week , while passing by the main reception area you noticed the receptionist fiddling with his hearing aid. Yesterday, you noticed a new, very young receptionist chatting on her cell while working the reception desk (a) Pose three possible hypotheses that might account for the dropped or misrouted incoming calls . (Any combination of relational , correlational , and causal but clearly state which one ) (10 points ) (b) Using the double movement of reflective thought , show how you would test each hypothesis . (10 points ) (c) What are the dependent and independent variables in each hypothesis ? (10 points ) 5. Define the research process . (10 points ) 6. What defines if a management problem or dilemma is researchable ? (5 points ) 7. Develop the management -research question hierarchy (exhibit 5-6 page 108 ), citing possible management dilemma , management question , and research question (s), for each of the following : (a) The president of a home health care services firm (5 points ) (b) The general manager of an auto dealership (5 points ) (c) The advertising manager of a metropolitan newspaper (5 points ) (d) The chief of police of a major city (5 points )