Question: ANSWER PART [A] ONLY !!! ANSWER PART [A] ONLY !!! Suppose you are a quality manager of a hotel with a host of problems that

ANSWER PART [A] ONLY !!!

Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer satisfaction. For the first action you are provided a list of customer feedback the hotel has received in three months. In the table below, the second column shows the reasons for unsatisfying stay by the guests, and the third column shows the total number of complaints. No. Reasons for unsatisfying stay at hotel Frequency 1 Unfriendly staff 40 2 Room not clean 7 3 Room not ready at check-in 10 4 No towels at pool 14 5 No blanket for pull-out sofa 5 6 Pool water too cold 11 7 Breakfast of poor quality 54 8 Elevator too slow or not working 60 9 Took too long to register 5 10 Bill incorrect 4 Total 210 a) Perform an analysis on the collected information to identify possible solutions that you should prioritise as there aren't sufficient resources to overcome all issues at the same time. Use the appropriate quantitative OM technique to identify priorities. b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

ANSWER PART [B] ONLY !!! ANSWER PART [B] ONLY !!! Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer...

QUESTION 3 Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer satisfaction. For the first action you are provided...

uantitative Analysis BA 452 Homework 3 Questions Homework 3 covers the theory and applications in Lessons I-6 and I-7. This document has four parts: Objectives of doing your homework. Assignment of...

Chapter Assignments requirements : The purpose of the chapter assignments is to encourage you to undertake additional reading and to demonstrate what you have read by answering the Discussion...

Introduction Quality Resorts Hotel Group is a quoted company that owns and operates 50 luxury hotels in the country of Italy. Quality Resorts head office is located in Italy's capital city. Italy is...

Chapter 5 Summary: A. Identify and discuss five or six standards that could be established; include how variance from such standards could be measured. C. From the perspective of a hotel's general...

Hello tutor, could you please list how to conversation with role play and i can record to video by myself please Example: A say: xxx B say: XXX Role-play 5 The following resources are required to...

PLEASE ANSWER THE FOLLOWING GIVEN PROBLEMS IN THE CASE: THE ABSOLUTE ZERO CASE General Absolute Zero (AZ) is a frozen food processor. It buys fruits and vegetables from farmers, prepares and freezes...

Hello tutor, could you please list how to conversation with role play and i can record to video by myself please Example: A say: xxx B say: XXX The following resources are required to complete the...

5/21/2016 University of Phoenix: Management PRINTED BY: cherylesowell2012@email.phoenix.edu. Printing is for personal, private use only. No part of this book may be reproduced or transmitted without...

A. Jack and Jill want to retire in 20 years and can save $450 every month. They plan to deposit the money at the end of each month into an account paying 5.5% compounded monthly. How much will they...

CBA Inc has 250,000 shares outstanding with a $5 par value. The shares were issued for $14. The stock is currently selling for $34. CBA has $5,000,000 in retained earnings and has declared a stock...

ISTI BM2216 ACTIVITY Read and analyze each item. Provide what is asked. (3 items x 10 points) Debtor Corporation (not classified as MSME) shows the following data during the 2021 taxable year: Sales...

Determine the major differences between U.S. GAAP and IFRS disclosure reporting requirements related to each separately reportable operating segment. Next, give your opinion as to whether either U.S....