Question: ANSWER PART [B] ONLY !!! ANSWER PART [B] ONLY !!! Suppose you are a quality manager of a hotel with a host of problems that

ANSWER PART [B] ONLY !!!

Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer satisfaction. For the first action you are provided a list of customer feedback the hotel has received in three months. In the table below, the second column shows the reasons for unsatisfying stay by the guests, and the third column shows the total number of complaints. No. Reasons for unsatisfying stay at hotel Frequency 1 Unfriendly staff 40 2 Room not clean 7 3 Room not ready at check-in 10 4 No towels at pool 14 5 No blanket for pull-out sofa 5 6 Pool water too cold 11 7 Breakfast of poor quality 54 8 Elevator too slow or not working 60 9 Took too long to register 5 10 Bill incorrect 4 Total 210 a) Perform an analysis on the collected information to identify possible solutions that you should prioritise as there aren't sufficient resources to overcome all issues at the same time. Use the appropriate quantitative OM technique to identify priorities. b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers

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