answer question 3

1. These are the steps for patients' paper record requests and recovery at one of BPH's clinics: Staff member pulls list of patients with appointments to pick up their records (1 minute). - Staff member requests paper medical records from file clerk through email, call, instant messaging, or paper note (10 minutes). File clerk checks all communication methods (10 minutes). File clerk finds the location of each requested file ( 5 minutes). File clerk goes to record storage location ( 5 minutes). File clerk places a request to have records pulled (2 minutes). Storage clerk reviews the request ( 2 minutes). File clerk collects the records (3 minutes). Staff member makes copies (19 minutes) Staff member gives copies to patient (1 minute) File clerk returns records to storage location (5 minutes). a. Develop a basic flowchart. b. Develop a swimlane diagram. 3. Develop a process activity chart for problem 1 . a. Categorize activities as value-added, non-value-added, and business-valueadded. b. Compute the efficiency of this process