answer question

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Tuesday, November 10, 2020 11:59 PM 100 View Rubrio After watching the video, answer the three critical thinking questions listed below. Since this is an individual assignment and is not to be shared with your classmates, send your responses via this dropbox and do not post your answers on the course discussion forum. Do NOT include the question in your completed cas assignment. Each critical thinking question response should be a minimum of 5 sentences in length. Responses to critical thinking questions that are less than 5 sentences will be considered insufficient and will be penalized. Your work will be checked for plagiarism through Safe Assign. Students need to upload their completed case assignments BEFORE the due date so that they can see the similarity report. Any student work with a similarity report greater than 20% will receive a grade of zero on this assignment for plagiarism and the student will not have the opportunity to re-submit the assignment. Before the due date, students may upload their completed assignment an unlimited number of times. TED I Was Seduced By Exceptional Custom... Watch later Share Click this video link if you can't see the video above. Critical Thinking Questions: 1. According to John Boccuzzi Jr., what are the characteristics of exceptional customer service which convert a casual shopper to a brand loyal ambassador? 2. Which two strategies for preventing dissatisfaction and problem-solving from the Lucas textbook do you consider most important? Explain why. 3. Do you think that internal customers are as important as external customers? Why or why not? 4. What tactics can you use to deal with an angry customer? Please view how your video case assignment will be graded using the rubric. Important Hint If you plan to type your answer directly into the text box, we highly recommend you use a word processing program. (PC users: You may use WordPad or NotePad. Mac users: You may use TextEdit.) Please make sure you save your work as you go along. When you are done, CUT and PASTE your answer into the empty box. That way, if for any reason you lose your internet connection in the middle of typing your answer, you won't lose all the work you have done up to that point. Only use the Comments area for comments to your instructor, not for submitting your assignments. Make sure to use an Internet browser supported by Blackboard, such as Mozilla Firefox (not Safari). Need help with Blackboard Learn? Review the How to Submit An Assignment tutorial. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssignTM services ir the Blackboard Privacy Policy: (2) that your institution may use your paper in accordance with your institution's policies; and (3) that you will be without recourse against Blackboard Inc. and its affiliates. Tuesday, November 10, 2020 11:59 PM 100 View Rubrio After watching the video, answer the three critical thinking questions listed below. Since this is an individual assignment and is not to be shared with your classmates, send your responses via this dropbox and do not post your answers on the course discussion forum. Do NOT include the question in your completed cas assignment. Each critical thinking question response should be a minimum of 5 sentences in length. Responses to critical thinking questions that are less than 5 sentences will be considered insufficient and will be penalized. Your work will be checked for plagiarism through Safe Assign. Students need to upload their completed case assignments BEFORE the due date so that they can see the similarity report. Any student work with a similarity report greater than 20% will receive a grade of zero on this assignment for plagiarism and the student will not have the opportunity to re-submit the assignment. Before the due date, students may upload their completed assignment an unlimited number of times. TED I Was Seduced By Exceptional Custom... Watch later Share Click this video link if you can't see the video above. Critical Thinking Questions: 1. According to John Boccuzzi Jr., what are the characteristics of exceptional customer service which convert a casual shopper to a brand loyal ambassador? 2. Which two strategies for preventing dissatisfaction and problem-solving from the Lucas textbook do you consider most important? Explain why. 3. Do you think that internal customers are as important as external customers? Why or why not? 4. What tactics can you use to deal with an angry customer? Please view how your video case assignment will be graded using the rubric. Important Hint If you plan to type your answer directly into the text box, we highly recommend you use a word processing program. (PC users: You may use WordPad or NotePad. Mac users: You may use TextEdit.) Please make sure you save your work as you go along. When you are done, CUT and PASTE your answer into the empty box. That way, if for any reason you lose your internet connection in the middle of typing your answer, you won't lose all the work you have done up to that point. Only use the Comments area for comments to your instructor, not for submitting your assignments. Make sure to use an Internet browser supported by Blackboard, such as Mozilla Firefox (not Safari). Need help with Blackboard Learn? Review the How to Submit An Assignment tutorial. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssignTM services ir the Blackboard Privacy Policy: (2) that your institution may use your paper in accordance with your institution's policies; and (3) that you will be without recourse against Blackboard Inc. and its affiliates